Customer service
Questions about your order, validity dates, or payment? Reach us by phone, WhatsApp, or chat or find answers below before you travel.
Talk to us
Same number as in the footer. Have your confirmation email and licence plate ready if you already ordered.
Call us
+31638310090Opening hours
Times are in Amsterdam (CET/CEST).
Monday
08:00 - 22:00
Tuesday
08:00 - 22:00
Wednesday
08:00 - 22:00
Thursday
08:00 - 22:00
Friday
08:00 - 22:00
Saturday
08:00 - 17:00
Sunday (today)
10:00 - 20:00
Quick links
Start or continue a purchase
Pick your country on the home page and run through the secure checkout wizard.
Go to homeBlog & country guides
Practical tips per country, validity rules, and links back into checkout.
Browse articlesPayment complete
What to expect after a successful card payment and confirmation email.
After checkout
Common questions
Short answers each country page has a fuller FAQ for tariffs and vehicle classes.
When will I receive my confirmation email?
Usually within a few minutes after successful payment. Check spam and promotions folders. Express delivery options, when offered on your country page, may shorten the window see the summary before you pay.
My payment failed or was cancelled
Return to the same country checkout page. Your vehicle and product choices are often still there; correct plate, email, or start date and try payment again. If the problem persists, contact us with the email you used.
I entered the wrong plate or start date
Contact us as soon as possible with your order email and the correct details. Whether a change is possible depends on the national operator and whether the vignette is already registered.
Do I need a windscreen sticker?
These products are digital. Keep your confirmation email (and any PDF) available when you travel so you can show proof if asked on the network covered by your purchase.
Several countries on one trip
Each country has its own vignette or toll product. Complete checkout once per network Hungary and Slovakia, for example, are separate orders with separate plates and dates.
FAQ & checkout by country
Open the purchase page for your destination scroll to the FAQ at the bottom for country-specific answers.
Before you call or message
- Confirmation email address used at checkout
- Licence plate and country of registration exactly as entered
- Validity start date and product name from your summary
- Screenshot or error message if payment failed
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